Terms of Service

kallmyis a platform providing a voice assistant based on artificial intelligence ("AI") for handling the inbound phone calls of accommodation businesses and other activities. The Service can receive calls, answer requests, collect information and bookings (leads), transfer the call to a human operator according to the configured rules, and send notifications and messages (including via WhatsApp). The Service is a support tool and does not replace the judgement, decisions and responsibility of the Customer towards its own guests and end customers.

To use the Service you must create an account, providing true, complete and up-to-date information and keeping your credentials confidential. The User is responsible for the activities carried out through their account and, in the event of unauthorised use, must notify us promptly. The User declares that they are at least 18 years old and, if acting on behalf of a company, that they have the power to represent it.

• The Service is offered through subscription plans (monthly or annual) with the call limits and features indicated on the pricing page.
• A 7-day free trial is provided; at its end, unless cancelled, the subscription is activated automatically and charged to the payment method provided.
• Payment is handled through the provider Stripe; the User authorises the recurring charge of the fee according to the chosen billing period.
• Calls or usage exceeding the plan are billed on a pay-per-use basis at the published rates. Fees are exclusive of applicable taxes (e.g. VAT).
• The User may manage or cancel the subscription from the billing area at any time; except as provided in Section 4, cancellation takes effect at the end of the period already paid for and does not entitle the User to a refund for periods in progress.

If the User is a consumer within the meaning of the Italian Consumer Code (Legislative Decree 206/2005), they have the right to withdraw from the contract within 14 days of its conclusion, without giving any reason, by writing to info@kallmy.com. By requesting activation of the Service during the withdrawal period, the User consents to the start of performance and acknowledges that, if the Service is fully performed during that period, the right of withdrawal is lost; in the event of withdrawal after performance has begun, an amount proportional to the service received will be due. The free trial involves no charges and may be discontinued at any time before it ends.

The User undertakes to use the Service in compliance with the law and not to use it for unlawful or fraudulent purposes, not to send unsolicited communications or spam in breach of the rules on electronic communications, not to upload unlawful content or content infringing third-party rights, and not to compromise the security or performance of the Service. The User is solely responsible for the content and configurations they upload (FAQs, instructions, transfer rules) and for the use the assistant makes of them based on those settings.

The Service may record and transcribephone calls. The Customer is responsible, as Data Controller of its own callers' data, for informing them adequately, for collecting valid consent where necessary, and for ensuring the presence of the notice, at the beginning of the call, that the caller is interacting with an AI assistant and that the call may be recorded, in accordance with the AI Act (Regulation (EU) 2024/1689) and Italian Law 132/2025. kallmyprovides the technical tools for such notices, but is not liable for the use the Customer makes of the recordings or for the Customer's compliance with its information obligations towards its own callers.

The software, content, trademarks and any other material of the Service are owned by DENTOKU DEVor its licensors. The User is granted a limited, non-exclusive, non-transferable and revocable licence to use the Service for the duration of the subscription. The User's content (configurations, FAQs, call data) remains the User's property; the User grants kallmy a limited licence to process it for the sole purpose of providing and improving the Service, within the limits of the Privacy Policy.

We undertake to provide the Service with reasonable care, but we do not guarantee that it will be uninterrupted or error-free. We may temporarily suspend it for maintenance, updates or security reasons, and modify its features to improve it or to comply with legal obligations.

The Service is provided "as is" and "as available". To the extent permitted by law, DENTOKU DEV shall not be liable for indirect damages, loss of profits, customers, data or opportunities arising from the use or unavailability of the Service, nor for errors or omissions of the AI assistant in handling calls. In dealings with consumers, nothing in these Terms limits or excludes liability in cases where this is not permitted by law (e.g. wilful misconduct, gross negligence, personal injury). In dealings with business customers, the aggregate liability of kallmy is in any event limited to the amount paid by the Customer for the Service in the 12 months preceding the event.

The business Customer undertakes to hold DENTOKU DEV harmless from claims, damages and costs (including reasonable legal fees) arising from breach of these Terms, unlawful use of the Service or failure to comply with information and consent obligations towards its own callers. This clause does not apply to consumers to the extent provided by law.

We may suspend or terminate access to the Service in the event of breach of the Terms, unlawful use, non-payment or where required by law. The User may stop using the Service at any time by cancelling the subscription. Upon termination, data will be processed, retained or deleted as set out in the Privacy Policy.

We may amend these Terms by giving notice through the website or by email, with reasonable advance notice for substantial changes. Continued use of the Service after the changes take effect constitutes acceptance; if the User does not accept the changes, they may withdraw from the Service.

These Terms are governed by Italian law. Disputes with business customers are subject to the exclusive jurisdiction of the Court of Milan. Disputes with consumersare subject to the jurisdiction of the courts of the place where the consumer resides or is domiciled, if located in Italy, pursuant to Art. 66-bis of the Italian Consumer Code (mandatory consumer forum). The European Commission's European online dispute resolution (ODR) platform is also available.

If any clause of these Terms is held to be invalid, the remaining provisions shall remain in force. Tolerance of any breach does not constitute a waiver of rights. DENTOKU DEV may assign the contract to third parties in the context of corporate transactions, giving notice thereof; the User may not assign their rights without our prior written consent.

For any questions: info@kallmy.com.